Warranty

Warranty conditions

Warranty period

Category

Warranty

Warranty period

Toilet
Ceramic products (toilet, basin, urinal and ceramic accessories)
Lifetime
Tank fitting
3 Years
Soft close seat and cover
1 Year
Faucet
Faucet/ hand shower/ Bidet spray
1-3 Year
Rain shower /Bathroom accessories
3 Years
Urinal flush valve / toilet flush valve
3 Years
Furniture
1 Year
Detect Flushing system / Smart flush
1 Year

Warranty conditions

1.The company shall consider the products under the warranty period from the warranty card which is completely registered, the receipt or other evidence which is shown the buying date.
2.This warranty shall cover damage to product from normal usage or manufacturing defect only. This shall not include damages or defects caused by transportation, corrosive chemicals, failure to comply with instruction for installation, modification and/or incorrect maintenance.
3.Within the warranty period, the company agrees to replace the defective part free of charges. Other cost and expenses from transportation, spare parts, installation and/or removal shall not be responsible by the company.
4.When the warranty period has expired, the company shall notify the service charges and other expenses to the purchasers before next processing.
5.Free onsite service charge for the first year after purchase.
6.More information of all service charges such as installation/removal, repair/fixing or replacement of spare parts, please contact our customer care call center 034-472-168.

Bathroom accessories installation

Products

Category

Removal Fee

Installation Fee

Toilet
Ceramic toilet
300
1000*
Wash Basin
300
800
Furniture
300
500
Urinal
300
800
Rain shower
500 / Point
Faucet
150 / Point
Bidet spray, Stop valve
150 / Point
Toilet flush valve
300 / Point
Urinal flush valve
300 / Point

หมายเหตุ :

1.The products are under warranty period, the company agrees to replace the defect parts free of charges for the defects resulting from manufacturing.
2.When the warranty period has expired, the on-site service charge shall be started from 300-500 Baht/Time. (only Bangkok, and perimeter areas)

Service charge :
- Tank fitting replacement service
500 Baht / set
- Seat and cover replacement service
200 Baht / set
  • The company shall inspect and inform the service and spare parts cost to the purchasers prior to on-site service.
  • The company reserves the right to change all service charges without prior notice.
  • The service charges are inclusive of VAT.
  • After payment, please ask for the receipt/tax invoice from the company representative.
  • More information, please contact our Call Center 034 – 472-168
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